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Conquering Challenging Workplace Conversations

March 23

This one-day interactive workshop is designed to build the skill and confidence of healthcare leaders to effectively manage critical workplace conversations. As a leader, it is essential to develop your ability to effectively manage challenging and/or difficult situations, personalities and groups in the workplace, and to confidently handle situations that don’t go as planned. The workshop will provide participants with knowledge, tools and strategies for understanding how conflict begins, when and how to have a difficult conversation, managing group dynamics, and how to control nerves and anxieties in uncomfortable circumstances. You will have an opportunity to practice giving feedback using common workplace scenarios, and managing situations when feedback goes badly or conversations go off track.  The course will be taught by Barbara Langlois, RN, BSN, MSN, who is an author and leadership & communication expert. Barb is an engaging presenter who will motivate and inspire you.


University of Toronto
155 College Street
Toronto, Ontario M5T 1P8 Canada
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